ﻧﺤﻮﻩ ﻋﺮﯾﻀﻪ ﻧﻮﯾﺴﯽ
ﻣﻌﻨﺎﯼ ﺩﺍﺩﺧﻮﺍﺳﺖ
ﺍﻭﻟﯿﻦ ﮔﺎﻡ ﺑﺮﺍﯼ ﺷﺮﻭﻉ ﺭﺳﯿﺪﮔﯽ ﺑﻪ ﺩﻋﻮﺍﯼ ﺣﻘﻮﻗﯽ
ﺗﻔﺎﻭﺕ ﺩﻋﻮﺍﯼ ﺣﻘﻮﻗﯽ ﻭ ﮐﯿﻔﺮﯼ ﻭ ﺍﻧﺤﺼﺎﺭ ﺩﺍﺩﺧﻮﺍﺳﺖ
ﺍﻧﻮﺍﻉ ﻓﺮﻣﻬﺎﯼ ﺩﺍﺩﺧﻮﺍﺳﺖ
ﺩﺍﺩﺧﻮﺍﺳﺖﻫﺎﯼ ﺍﻟﮑﺘﺮﻭﻧﯿﮏ
ﺗﮑﻤﯿﻞ ﺩﺍﺩﺧﻮﺍﺳﺖ
ﻗﺴﻤﺖﻫﺎﯼ ﻣﺨﺘﻠﻒ ﺩﺍﺩﺧﻮﺍﺳﺖ
ﺍﮔﺮ ﻧﺸﺎﻧﯽ ﺧﻮﺍﻧﺪﻩ ﺩﻋﻮﺍ ﺑﺮﺍﯼ ﻗﯿﺪ ﺩﺭ ﺩﺍﺩﺧﻮﺍﺳﺖ ﻣﺸﺨﺺ ﻧﺒﺎﺷﺪ
ﺗﻌﯿﯿﻦ ﺧﻮﺍﺳﺘﻪ ﻭ ﺑﻬﺎﯼ ﺁﻥ
ﺩﻻﯾﻞ ﻭ ﻣﻨﻀﻤﺎﺕ ﺩﺍﺩﺧﻮﺍﺳﺖ
ﺷﺮﺡ ﺧﻮﺍﺳﺘﻪ ﺩﺭ ﻣﺘﻦ ﺩﺍﺩﺧﻮﺍﺳﺖ
ﺩﺍﺩﺧﻮﺍﺳﺖ ﻧﺎﻗﺺ
ﻫﺰﯾﻨﻪ ﺩﺍﺩﺭﺳﯽ
ﺍﺑﻼﻍ ﺩﺍﺩﺧﻮﺍﺳﺖ
ﺍﺑﻼﻍ ﺑﻪ ﻣﺨﺎﻃﺐ
ﺷﺮﺍﯾﻂ ﺗﺤﻘﻖ ﺩﻋﻮﺍ
ﺗﻔﺎﻭﺕ ﺩﺍﺩﺧﻮﺍﺳﺖ ﺑﺎ ﺩﺭﺧﻮﺍﺳﺖ
ﺍﻗﺴﺎﻡ ﺩﻋﻮﺍ ﺣﻘﻮﻗﯽ
ﺑﺮﺍﯼ ﭘﺲ ﮔﺮﻓﺘﻦ ﺩﺍﺩﺧﻮﺍﺳﺖ ﭼﻪ ﮐﻨﻢ
ﺧﻮﺍﺳﺘﻪ ﻣﺤﺪﻭﺩﻩ ﻋﻤﻞ ﺩﺍﺩﮔﺎﻩ ﺭﺍ ﻣﺸﺨﺺ ﻣﯽﮐﻨﺪ
ﻛﻴﻔﺮﺧﻮﺍﺳﺖ
ﻣﻨﺪﺭﺟﺎﺕ ﻛﻴﻔﺮﺧﻮﺍﺳﺖ
ﺻﺪﻭﺭ ﻛﻴﻔﺮﺧﻮﺍﺳﺖ ﺧﻄﺎﺏ ﺑﻪ ﺩﻭ ﻣﺮﺟﻊ
ﺍﺛﺮ ﮐﯿﻔﺮ ﺧﻮﺍﺳﺖ
ﻧﮑﺎﺕ ﻗﺎﺑﻞ ﺗﻮﺟﻪ ﻗﺒﻞ ﺍﺯﻃﺮﺡ ﺷﮑﺎﯾﺖ
ﺁﺷﻨﺎﯾﯽ ﺑﺎ ﺩﻭ ﻭﺍﮊﻩ ﮐﻠﯿﺪﯼ ﺩﺭ ﺩﺍﺩﮔﺴﺘﺮﯼ ( ﺷﮑﺎﯾﺖ ﮐﯿﻔﺮﯼ , ﺷﮑﺎﯾﺖ ﺣﻘﻮﻗﯽ (
ﻣﺮﺍﺣﻞ ﺭﺳﯿﺪﮔﯽ ﺑﻪ ﺷﮑﺎﯾﺖ ﮐﯿﻔﺮﯼ
ﺗﻨﻈﯿﻢ ﺷﮑﻮﺍﺋﯿﻪ ﻭ ﺍﻗﺎﻣﻪ ﺩﻋﻮﯼ ﮐﯿﻔﺮﯼ
ﺷﮑﻮﺍﺋﯿﻪ
ﺷﺮﻭﻉ ﺗﺤﻘﯿﻘﺎﺕ
ﺗﻮﺿﯿﺤﺎﺗﯽ ﺩﺭ ﻣﻮﺭﺩ ﺩﺍﺩﺧﻮﺍﺳﺖ ( ﺣﻘﻮﻗﯽ (
ﻧﮑﺎﺕ ﺍﻟﺰﺍﻣﯽ ﺩﺭﺩﺍﺩﺧﻮﺍﺳﺖ
ﺗﻘﺪﯾﻢ ﺩﺍﺩﺧﻮﺍﺳﺖ
ﮐﯿﻔﺮ ﺧﻮﺍﺳﺖ ﭼﯿﺴﺖ ؟
ﺩﺍﺩﺳﺮﺍﯼ ﻋﻤﻮﻣﯽ ﻭ ﺍﻧﻘﻼﺏ
ﺍﻋﺘﺮﺍﺽ ﺑﻪ ﺗﺼﻤﯿﻤﺎﺕ ﺩﺍﺩﺳﺮﺍ
ﺍﻋﺘﺮﺍﺽ ﻭﺗﺠﺪﯾﺪ ﻧﻈﺮ ﺧﻮﺍﻫﯽ
ﻧﻤﻮﻧﻪ ﺩﺍﺩﺧﻮﺍﺳﺖ ﻫﺎ
ﻗﺎﻧﻮﻥ ﺗﻌﯿﯿﻦ ﻣﻮﺍﺭﺩ ﺗﺠﺪﯾﺪ ﻧﻈﺮ ﺍﺣﮑﺎﻡ ﺩﺍﺩﮔﺎﻫﻬﺎ ﻭ ﻧﺤﻮﻩ ﺭﺳﯿﺪﮔﯽ ﺁﻧﻬﺎ
ﺩﺭ ﺗﻨﻈﯿﻢ ﺷﮑﺎﯾﺖ ﮐﯿﻔﺮﯼ ، ﺷﺎﮐﯽ ﭼﻪ ﻣﺴﺎﺋﻠﯽ ﺭﺍ ﺑﺎﯾﺪ ﺩﺭﺝ ﮐﻨﺪ
ﭼﮕﻮﻧﮕﯽ ﻃﺮﺡ ﺷﮑﺎﯾﺖ ﮐﯿﻔﺮﯼ
ﻧﻤﻮﻧﻪ ﯾﮏ ﺷﮑﻮﺍﯾﯿﻪ
ﻧﻤﻮﻧﻪ ﻧﺎﻣﻪ ﮔﺰﺍﺭﺵ ﮐﻼﻩ ﺑﺮﺩﺍﺭﯼ ﻭ ﺳﺮﻗﺖ ﻭ ﺷﮑﺎﯾﺖ
ﺑﺮﮒ ﺩﺍﺩﺧﻮﺍﺳﺖ ﺑﻪ ﺩﺍﺩﮔﺎﻩ ﻋﻤﻮﻣﻲ
ﻧﻤﻮﻧﻪ ﻧﺎﻣﻪ ﺻﺪﻭﺭ ﮔﻮﺍﻫﯽ ﻋﺪﻡ ﺍﻣﻜﺎﻥ ﺳﺎﺯﺵ ﺑﻪ ﻋﻠﺖ ﻋﺴﺮ ﻭ ﺣﺮﺝ
ﺳﺮﻧﻮﺷﺖ ﺩﺍﺩﺧﻮﺍﺳﺖ ﻧﺎﻗﺺ
ﻧﺤﻮﻩ ﺷﮑﺎﯾﺖ ﺍﺯ ﺯﻥ + ﻧﻤﻮﻧﻪ ﺩﺍﺩﺧﻮﺍﺳﺖ ﺍﻟﺰﺍﻡ ﺑﻪ ﺗﻤﮑﯿﻦ
ﺷﺮﺍﯾﻂ ﻭ ﻧﺤﻮﻩ ﺍﻋﻤﺎﻝ ﮐﯿﻔﺮﺧﻮﺍﺳﺖ ﺷﻔﺎﻫﯽ ﺩﺭ ﺻﻮﺭﺕ ﮐﻠﯽ ﻋﺒﺎﺭﺗﻨﺪ ﺍﺯ
ﻋﺮﯾﻀﻪ ﻧﻮﯾﺲ
ﭼﯿﺰﻫﺎﯾﯽ ﮐﻪ ﻫﺮ ﻋﺮﯾﻀﻪ ﻧﻮﯾﺲ ﺑﺎﯾﺪ ﺑﺪﺍﻧﺪ
ﺗﻮﺻﯿﻪ ﺑﻪ ﮐﺴﺎﻧﯽ ﮐﻪ ﻣﯽ ﺧﻮﺍﻫﻨﺪ ﺩﺍﺩﺧﻮﺍﺳﺖ ﺑﺪﻫﻨﺪ
ﻣﻨﻈﻮﺭ ﺍﺯ ﺧﻮﺍﻫﺎﻥ ﻭ ﺧﻮﺍﻧﺪﻩ
ﭘﯿﻮﺳﺖ ﻫﺎﯼ ﺩﺍﺩﺧﻮﺍﺳﺖ
ﺩﺍﺩﺧﻮﺍﺳﺖ ﺑﺎﯾﺪ ﺑﻪ ﺯﺑﺎﻥ ﻓﺎﺭﺳﯽ ﺩﺭ ﺭﻭﯼ ﺑﺮﮒ ﻫﺎﯼ ﭼﺎﭘﯽ ﻣﺨﺼﻮﺹ ﻧﻮﺷﺘﻪ ﺷﺪﻩ
ﺩﺍﺩﺧﻮﺍﺳﺖ ﺣﮑﻢ ﺟﻠﺐ ﻧﺪﺍﺭﯾﻢ
ﻗﺮﺍﺭ ﺟﻠﺐ ﺑﻪ ﺩﺍﺩﺭﺳﯽ
ﺣﮑﻢ ﺟﻠﺐ ﯾﺎ ﻗﺮﺍﺭ ﺟﻠﺐ؟
