MobileSupport for SAMSUNG

Rsupport’s ‘MobileSupport – RemoteCall’ application allows support representatives to remotely access customers’ mobile devices to identify and resolve issues in real-time. With ‘MobileSupport – RemoteCall’, support representatives are able to provide secure and reliable support without having to have the customer visit a support center.

[Key Features]

1. Screen Control

View and control customers' mobile devices in real-time to collaboratively identify and resolve issues.

2. On-screen Drawing

Mark important areas for the customer to see to communicate certain points more clearly.

3. Text Chat

MobileSupport – RemoteCall’s in-app chat feature allows customers and support representatives to conveniently communicate with each other during support sessions.

4. Simple Connection

Getting connected is easy. All the customer needs to do is enter the 6-digit connection code provided by the support representative.

[Receiving Mobile Device Support - Customers]

1. Download, install, and then launch the ‘MobileSupport’ application.

2. Enter the 6-digit connection code provided by the support representative, then click ‘OK’.

3. Engage in real-time video support.

4. Close the application once video support session has ended.

* Android OS 4.0~6.0 Recommended

v6.0.23.4(Build 338) : Dec 18, 2018

v6.0.22.2(Build 334) : Oct 23, 2018

v6.0.21.4(Build 332) : August 7, 2018

v6.0.20.9(Build 328) : May 16, 2018

v6.0.20.8(Build 327) : April 24, 2018

v6.0.17.2(Build 318) : August 28, 2017

v6.0.16.2(Build 315) : July 25, 2017

v6.0.15.2(Build 313) : April 25, 2017

v6.0.13.1(Build 308) : November 1, 2016

v1.2.17.7(Build 307) : October 5, 2016

v1.2.15.3(Build 297) : May 25.2016

v1.2.12.7(Build 285) : December 14.2015