Download this app only if your trusted technician asks you to.
Description:
Get quality remote support for your mobile device directly from a technician. The Zoho Assist - Customer app allows technicians to provide remote support through screen sharing, chat and remotely control your Samsung device. In case of other devices, although technicians cannot remotely control the device, screen-sharing is still possible.
How to start a session:
Step 1: Download and install the Zoho Assist - Customer app.
Step 2.a: The technician will send you an email containing an invite to the remote session. Click the link on the email and open it with the Zoho Assist - Customer app to get your remote support session started.
(OR)
Step 2.b: Instead of sending you an invitation link, the technician can also send you the session key directly. Open the Zoho Assist - Customer app and enter the session key to start the remote support session.
Step 3: After your consent, the technician will remotely access your device to provide support. The technician will also be able to securely chat with you. Touch the back button (either on the top-left or the native back button) to end the session anytime.
Features:
- Share your screen securely with the technician
- In case of a Samsung device, allow the technician to remotely control your device.
- Pause and resume screen sharing and access anytime.
- Chat directly with the technician right from the app.
Disclaimer: This app uses the Devices Administrator permission on your Samsung device in order to facilitate remote control and screen sharing. Please contact assist@zohomobile.com for further clarifications.
